Ram Mandir Darshan (“we”, “us”, “our”) values your privacy and is committed to ensuring that your privacy is protected. The purpose of this privacy policy (“Privacy Policy”) is to describe what information we collect about you while you use our services (“Services”) through our platform(“Platform” or “Platforms”), why we collect the information, how we use your information, how we protect and share your information, the choices we offer you, including your ability to access, update and remove information about yourself (“User” or “your” or “you”). This Privacy Policy must be read in conjunction with the “Terms of Use” and all the terms and conditions therein. Please read and understand this Privacy Policy carefully, and its applicability to the Services that we provide you. If you do not agree with this Privacy Policy, do not access or use the Services.
We ask for and collect certain information (specified below in section 2) about you when you use the services. This information is necessary for the adequate performance of our obligations towards you and to allow us to comply with our legal obligations. Without this information, we may not be able to provide you access to and allow the use of the services.
We collect the following broad categories of information from you (collectively referred to as “information”)
“personally identifiable information” – information that could be used to identify you such as, your name, email address, age, gender, date of birth, internet protocol (IP) addresses, demographic data such as your device location, and other similar information;
“sensitive personal information” – such as records of call logs, message logs, passwords, medical health information, and payment-related information;
“non–personal information” – information that cannot be used to identify you such as the web pages that you have viewed and your usage patterns, including certain types of device information;
having regard to the foregoing, below is an inclusive list of information we collect from you in connection with your access and use of the platform:
Account information: information that we need you to provide to enable you to sign-up for the use of the platform provided by the company. When you sign-up for an account on the platform (“user account”) or while booking appointments for consultation services from consultants, we require certain information such as your name, phone number, and email address for the purpose of user registration, identification, and account verification, and in the event you intend on using the platform on behalf of any other person, then the details and information of such other person.
Health and well-being information: in connection with the consultation with the consultants, you will be providing us and the respective consultants with the relevant information pertaining to your health conditions and well-being and other information which may include information or records relating to your health status, medical history, information relating to partner or spouse, information pertaining to your family and information relating to your professional life.
Payment transaction information: we may collect your first name, last name, phone number, and billing address when you register for availing the services offered on the platform. Your payment details are collected through a third-party gateway to which you will be required to provide requisite information separately in order to process your payments. Refer to our terms of use for more details on payment processes.
Call information: we collect information pertaining to your calls with the consultants on the platform. The platform records when a phone call is initiated with a consultant on the platform and stops when the phone call is finished. This information is collected to analyse call quality and to investigate any complaints pertaining to such calls or any offensive behaviour done by any side of the calling parties.
Information we automatically collect from your use of the platform: when you use the platform, we automatically collect information, about the functionalities you use on the platform and how you use them. This information is necessary for the effective performance of the contract between you and us, to enable us to comply with the legal obligations given our legitimate interest in being able to provide and improve the functionalities relating to the platform and the services.
Geo-location information: when you use certain features of the platform, we may collect information about your location such as your IP address, which in turn would enable us to infer your city, region/state, country, continent, internet service provider (ISP), longitude/latitude coordinates of the location, type of connection (residential, business, etc.), And name of the organization that owns the connection (i.E. If it is a business connection or not).
Usage information: we collect information about your interactions with the platform such as the pages viewed on the platform and the user account dashboard, content created or uploaded through the use of the platform and services.
Payment transaction information: we may collect your first name, last name, phone number, and billing address when you register for availing the services offered on the platform. Your payment details are collected through a third-party gateway to which you will be required to provide requisite information separately in order to process your payments. Refer to our terms of use for more details on payment processes.
Log file and device information: when you use the platform, we automatically collect and store certain information in server logs. This includes details of how you used the platform, such as access to your user account, certain information that your web browser sends whenever you visit any website, internet protocol address, information inferred from your internet protocol address like location, ISP details, device information such as hardware configuration and operating system, browser types, referring / exit pages and url’s, number of clicks, domain names, landing pages, pages viewed and other such information. We do not link this automatically-collected data to personally identifiable information.
Cookies and tracking technologies: we collect device-specific information (such as your hardware model, operating system version, unique device identifiers). The company may associate your device identifiers with your user account. You may decline these cookies by changing your browser settings if permitted. However, do note that this may impact certain features of the platform or your experience in using the platform.
All the information provided to the company by you, including personally identifiable information or any sensitive personal information, is voluntary. You understand that the company may use certain information of yours as provided in section 3 below.
This privacy policy does not apply to, nor do we take any responsibility for any information that is collected by any third party either using the services or through any third-party links made available to you during your use of the services or through any of the advertisements or through BOTS. Please note that you will be bound by the terms of use and privacy policy(ies) published by third parties in respect of any information that you may provide to them, and the company expressly disclaims any liability arising from the content available on such third-party websites or applications.
We will use the information collected from you for the following purposes:
to allow you to collaborate and communicate with other users.
ensuring the services and/or the content on the website is presented in an effective manner for your use.
to perform our obligations as per your requests and for providing you the services. This includes sharing your information in strict confidence with the consultants, as consultants will need to access your information to provide the services, subject to the terms of this privacy policy.
to provide you with information pertaining to services.
to notify you about any changes and improvements to services and/or website; or analytical purposes, including but not limited to assessing usage data, usage patterns, and other similar activities.
when you create a user account, we keep a record of your communication to help solve any issues you might be facing.
we use information collected from cookies and other tracking technologies to improve your user experience.
to conduct analysis to ensure that the services are provided in an efficient manner.
in any other way that we may describe to you at the time you provide the information. You hereby acknowledge and agree to the company using your information for the foregoing purposes. Except as otherwise provided herein, we will not disclose, publish, sell, rent, market or share with any third party your personal information without your express consent.
Please do not include or provide any personal information unless specifically requested as part of the registration or other applicable processes. If any information you have provided or uploaded violates the terms of this privacy policy, find your path may be required to delete such information upon informing you of the same and revoke your access if required without incurring any liability to you.